zip oyster card

Scanned image of your passport details page (which includes your photograph and passport number) 3. The image must show the photo, personal details and passport number, Details from your child's machine-readable passport to verify their identity (If you can't provide this, follow the instructions online. This means that we will not hold information for longer than is necessary for the purposes we obtained it for. Oyster cards are electronic smartcards that are used to pay for public transport in London. Make sure you touch in at the start of your journey and touch out at the end on yellow card readers. Details of debit or credit cards used to pay the admin fee when you apply for your Zip card, or to add pay as you go credit or buy season tickets are retained for a maximum of 18 months. The information we collect as part of the application process (including the scanned image of your passport details page) is kept for up to three years after the expiry date of your photocard (unless you have had your Zip card withdrawn or suspended for breaching the behaviour code). Children aged over 10 years and 11 months, and under 16 on 31 August can get an 11-15 Zip Oyster photocard. All academic research is carried out in accordance with privacy and data protection legislation and protected by robust confidentiality agreements. If you have a contactless and Oyster account for a non-Zip Oyster photocard, you need to use a different email address to create a photocard web account. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority, Child rate pay as you go fares on Tube, DLR, London Overground, TfL Rail (excluding between West Drayton and Reading) and Emirates Air Line, A colour image of your child' machine readable passport. If you don't use your Oyster card very often, the data stored on the card may be older than eight weeks. IP addresses collected when you or parent/guardian access your TfL online account are retained for 13 months. This includes payment card data which is handled in accordance with the Payment Card Industry Data Security Standard ('PCI DSS'). In June 2019, we introduced a new requirement that all applicants must supply a scanned image of their passport details page (the page with your photograph and passport number) as part of the online application process for a Zip Oyster photocard. If we have concerns about your eligibility for a Zip card, we may contact your school or training provider to help verify this. To buy a discounted Off-Peak Day Travelcard at London Overground, TfL Rail, National Rail Station ticket office or Visitor Centre, you must show your Railcard or Annual Gold Card to staff. You pay an administration fee of £15 using a credit or debit card. The image must show the photo, personal details and passport number, Details from your child's machine-readable passport to verify their identity (if you don't have one, you must apply four weeks in advance), 50% off adult-rate pay as you go fares and daily caps on bus, Tube, tram, DLR, London Overground, TfL Rail and most National Rail services, Any Tube, London Overground or TfL Rail station, Victoria National Rail station ticket office. This helps TfL monitor for things like online fraud, for example when people apply for online refunds. To use an Oyster card, touch the card on the yellow reader at the gates as you enter and end your journey. An alternative to Zip Oyster Cards(£10 - £20 depending on the age group) for short term visitors is to get a Visitor Oyster card which costs £3. We may use aggregated or depersonalised Oyster journey data to undertake intelligence, analysis and research activities to identify and inform responses to a number of issues including: TfL uses an external service provider to process your application, issue your photo card and operate the photo card scheme on a day to day basis, including Customer Services support. We did this in order to prevent and detect fraudulent applications, and to ensure that our concessionary travel schemes are only used by those people actually eligible to do so. The personal information we hold about you or your parent/guardian includes: 1. The personal information we hold about you or your parent/guardian includes: 1. The name of your educational establishment or training provider 5. There will be a £5.00 card fee on new Oyster cards Contactless payment card TfL will use aggregated or depersonalised Oyster journey information to carry out research and analysis, for example, to look at travel demand, provide customers with information on how busy stations are at particular times and to make improvements to our transport services. If the documents provide all of the information required, the post office will confirm to TfL that they have verified your age. Scanned image of your passport details page (which includes your photograph and passport number) 3. There are a number of versions of this card, however for the purposes of this post we’re going to focus on the standard blue Oyster card that you can purchase in London from most train and tube stations. Your continued use of the site will mean that you accept those revisions. We have partnerships with a number of academic institutions in the UK and overseas (eg the USA), who work with us to analyse journey patterns and undertake travel modelling to help us understand the way our customers travel so we can improve and plan our services for the future. If you have a contactless and Oyster account for a non-Zip Oyster photocard, you need to use a different email address to create a photocard web account. The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. Any such processing is subject to appropriate contractual safeguards and carried out in accordance with the requirements of UK and EU privacy legislation. Under data protection legislation, TfL is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. If so, TfL will keep a record of this for 18 months from the date your sanction is lifted and you are able to receive concessionary travel again. ‎Manage your adult Oyster and contactless cards on the move with the app. For access to other personal information please see the section on Subject Access requests in Access your data. Order a 5-10, 11-15 or 16+ Oyster photocard for another child; Report a photocard lost/stolen or damaged; Order a replacement Oyster photocard; You can also link existing 5-10, 11-15 or 16+ Oyster photocards to your web account. Information about your parent/guardian, which includes name, email address 4. Answer 1 of 14: Hello, We are a family of 4 arriving in Gatwick Airport with an 8yo and 13yo kids. https://tfl.gov.uk/fares/free-and-discounted-travel/16-plus-zip-oyster-photocard If they don't, we can withdraw their photocard. In May 2020, it was revealed that in order to minimise overcrowding on public transport, and as part of the government’s Covid-19 bailout package for Transport for London, free or discounted public transport for under-18s in the city is to be scrapped. In some situations, we may also be required by law to disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so. Children aged 5-15 can get a discounted Off-Peak Zones 1-6 or 1-9 Day Travelcard, when accompanied by an adult buying a discounted Off-Peak Zones 1-6 or 1-9 Day Travelcard at a ticket machine, using a valid: When travelling, you must accompany children whilst using your discounted Off-Peak Day Travelcard. On buses and trams, you only need the yellow card reader at the start of your journey. I was looking into the zip oyster cards but I'm confused whether I can pick them up at Gatwick or not. You cannot get an Oyster card with a discounted or child-rate season ticket from Oyster online. TfL will retain personal information in line with its data retention policies. ‎Manage your adult Oyster and contactless cards on the move with the app. This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). Children travel free, or at discounted fares, on London’s public transport system, making it a great option for families and students. Arriving Dec 9th at Gatwick airport and departing Dec 16 on the Eurostar to Paris. (If … We will be travelling to London for the 1st time in December and staying in Lambeth. The Government has issued a statement on the TfL funding … Answer 1 of 18: Hi, we are a family of 4- 2 adults and 2 daughters aged 13 & 16. In doing so, the Metropolitan Police Service (MPS), City of London Police and British Transport Police may inform us if you incur a criminal conviction or other legal sanction for an offence committed on London's public transport network. The post office validates Zip card applications on our behalf when you're unable to do this online. Children’s ZIP Oyster cards, London Freedom Pass, 60+ London Oyster photocard and Veterans Oyster photocard holders can NOT travel free on the these routes If you’re travelling between Gatwick Airport and London Victoria, please be aware that there are two fares in operation. We will not use your passport information for any other purpose. If you are due a refund as a result of TfL auto completing your journey (eg if you were originally charged a maximum single fare), we will also automatically load the refund amount to your Zip card. 11-15 Zip Oyster photocard terms and conditions. Children's fares (11-15 yrs old) with an Oyster 11-15 Photocard on Oyster for any trip within zones 1 to 6 is £0.75 off peak, £0.85 peak Oyster cards are electronic smartcards that are used to pay for public transport in London. Your … You pay an administration fee of £15 using a credit or debit card. Please make a journey using the Oyster card and try again the next day. It is a quick and easy way to pay for single journeys on bus, Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line cable car, Thames Clippers River Bus and most National Rail services in London. A standard Oyster card is a blue credit-card-sized stored-value contact-less smart-card. We may also suspend or withdraw Zip cards based on eligibility concerns, purchases, or subsequent top ups and disable web accounts based on online activities. It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. Visitor Oyster cards, Oyster cards and contactless payment cards are the cheapest way to travel in London. If you have not yet provided us with a security question and answer, and you have not used the Oyster card to travel in the last 8 weeks you will be unable to create an account. 2. Under data protection legislation we have to let you know when we use your personal information to do something 'automatically' using our computers or other systems, or make an automated decision (without human intervention) that significantly affects you. You pay an administration fee of £15 using a credit or debit card. If your child was 15 … We'll post your 11-15 Zip Oyster photocard to you within one week of applying. If we can verify your child's identity online, we'll post their 11-15 Zip Oyster photocard within one week of applying. We also publish guidance on the steps you and your parent/guardian can also take to protect your personal information. For the 'performance of a contract', for example: in connection with the terms and conditions of the particular Zip card you have applied for, Reducing all crime and antisocial behaviour on and around the public transport network, Creating crime and antisocial behaviour strategies, Targeting crime and disruption hotspots to better coordinate and deploy policing resources, Reducing fear of crime and improving public confidence in the safety of the journeys they make in the capital, The right to question any information we have about you that you think is wrong or incomplete, The right to object to how we use your data or to ask us to delete or restrict how we use it, The right to complain to the regulator - the Information Commissioner's Office. Here’s a comparison between Pay as you go Oyster card single fares and the standard tube ticket fare from a ticket machine (‘Cash single’). Relevant police services, and Local Authority Anti Social Behaviour units may provide TfL with details of any criminal convictions, warnings, reprimands, or other sanctions issued in relation to offences that have been committed by you on, or in relation to, London's public transport network. Before any such disclosure takes place, the police are required to demonstrate that the personal data concerned will assist them in this respect. Once you get your 11-15 Zip Oyster photocard, you can use it straight away. Single fare finder. This page was last updated in February 2020. We will also contact you or parent/guardian near the expiry date of the Zip card to tell you about your future ticketing options. Find fares. (If … The Oyster card is a permanent reusable electronic ticket of credit card size (see image above) which is topped up from time to time by its owner with cash that is used to pay the fares. Your child may not need a 5-10 Zip Oyster photocard to get free and discounted travel on some services in London. If you breach the Behaviour Code, you may lose your concessionary travel for a certain period of time. If you use a pink card reader, that data will be used to confirm you took a particular route and charge you accordingly. You can contact the Data Protection Officer by email at dpo@tfl.gov.uk. Your … Children aged 11-15 can get free and discounted travel on all our transport services with a Zip Oyster photocard. If you use your Zip card on National Rail services, we may share your personal data with relevant train operating companies for the purposes of customer service, and fraud prevention and detection. Keep free travel for kids and teenagers with Zip Oyster card. A standard Oyster card is a blue credit-card-sized stored-value contact-less smart-card. If you or your nominated parent/guardian signs in to your online account, TfL will collect the IP address used by your device for the purpose of fraud prevention and detection. Apply online for a Zip Oyster photocard – it’s quick and easy A colour, digital photo of the applicant A credit or debit card to pay the £20.00 administration fee. If you believe you have been incorrectly charged, or not received a refund you were due, you or your nominated parent/guardian can ask Customer Services to review those transactions. If you appeal against a penalty fare notice issued on a National rail service and you state that you used your Zip card for that journey, the independent appeals body may verify the information you provide against journey data held in our ticketing systems. Before doing this, an authorised Metropolitan Police officer, British Transport Police officer or TfL employee will check against the information we hold (that you supplied to us on your application form) to ensure that you are the holder of the concessionary photocard. A parent or guardian must apply for an 11-15 Zip Oyster photocard. If you've had your travel concession suspended or withdrawn for breaching the Behaviour Code, you can earn it back by volunteering in your local community. Apply online for a Zip Oyster photocard – it’s quick and easy A colour, digital photo of the applicant A credit or debit card to pay the £15.00 administration fee. What is a Visitor Oyster card? These requests will be assessed on a case-by-case basis and take into account privacy considerations before a disclosure is made. We may also use the outcome of our analysis to contact you or your nominated parent/guardian directly, with advice to touch in and out at the correct stages of a journey. • Top up pay as you go credit • Buy adult rate 7 Day, Monthly and Annual Travelcards, and Bus & Tram Passes • View your Oyster card and contactless journey history • Check contactless payments • Check your pay as you go balan… We may also proactively issue you a refund if we can see from your journey history that you have been affected by a major disruption or incident that has severely impacted your travel. If you contact our Customer Services in connection with your Zip card, we will create a record of this. In the case of Oyster, there are a number of these 'legal grounds' we rely on, which are: The personal information we hold is provided by you or your parent/guardian when you apply for your Zip card. Children aged 11-15 can get free and discounted travel on all our transport services with a Zip Oyster photocard. Each police request to TfL is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and in accordance with data protection legislation. If you don't live in London and you're visiting with children who don't have an 11-15 Zip Oyster photocard, they can get discounted travel for up to 14 days with the Young Visitor discount: The discount can be added to a standard Oyster card or Visitor Oyster card by a member of staff at: The children must be with you when you ask for the Young Visitor discount. Call recordings made when you contact Customer Services are kept for 6 months. The personal information we hold about you or your parent/guardian includes: If you apply online for a 5-10, 11-15 or 16+ Zip card, you will need to verify your date of birth by entering your passport number. If you have an enquiry, Customer Services will only discuss your application with you or the parent or guardian whose name is on the original Zip card application, unless there is an exceptional reason, which we will consider on a case by case basis. Answer 1 of 16: I have a 14 year old. 11-15 Zip Oyster photocards expire on 30 September in the year after your child's 16th birthday. For journeys in central London (zone 1), ticket prices are more than 50% cheaper with an Oyster card. They send the information to our service provider who issues your photocard. The name of your educational establishment or training provider 5. If you have not yet provided us with a security question and answer, and you have not used the Oyster card to travel in the last 8 weeks you will be unable to create an account. TfL also uses external service providers to operate 'back office' technical services and customer database management. TfL Oyster and contactless app. Information about your parent/guardian, which includes name, email address 4. If your child was 15 on 31 August, they can still apply for and use an 11-15 Zip Oyster photocard, even though they'll use it when they're 16. The parent or guardian must create the web account and apply online for their child. For example, we will use your personal information to ensure that you are eligible (and continue to be eligible) for the particular Zip card scheme you have applied for, to issue your Zip card and respond to queries if you or your parent/guardian contacts us. Oyster Card – The Oyster card is a London-wide rechargeable card, designed to be re-used, and accepted on pretty much every form of London transport. For the purposes of these Terms and Conditions the parent/guardian/ applicant over 18 will be referred to as the web account holder and the applicant (or photocard holder) is the person who will be receiving a 16+ Zip Oyster photocard. Individuals will not be identified using this information. We'll post your 11-15 Zip Oyster … You only need to touch in on buses and trams. Apply online for a Zip Oyster photocard – it’s quick and easy A colour, digital photo of the applicant A credit or debit card to pay the £10.00 administration fee. However, no other data is stored on the Oyster card itself (eg name or address). 0 hanno firmato. Use your current Oyster card to create an account. She will be 15 when we arrive in London. In some circumstances, disclosures of personal data to the police (and other law enforcement agencies) are permitted by data protection legislation, if they relate to the prevention or detection of crime and/or the apprehension or prosecution of offenders. Top up anytime, anywhere and manage your cards on the go. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Direct Vision Standard and the HGV safety permit scheme, London Fire and Emergency Planning Authority, Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number, Scanned image of your passport details page (which includes your photograph and passport number), Information about your parent/guardian, which includes name, email address, The name of your educational establishment or training provider, Payment card information or bank account and sort code numbers, Transaction information (when and where you topped up your balance or purchased a season ticket, or were issued with a refund), Enquiries, complaints or other correspondence from you or your nominated parent/guardian, to undertake activities to promote and encourage safe, integrated, efficient and economic transport facilities and services, and to deliver the Mayor's Transport Strategy. Top up or buy season ticket Buy a Travelcard or add pay as you go credit to your Oyster card. The same applies if you use your Zip card on river services operated by other companies. Currently, the Zip Oyster card allows young people to move freely around London — whether to visit family, attend … When you apply, you agree that Zip Oyster photocard holders will comply with our Young Person's Behaviour Code. Oyster pay as you go. We will spend about 2 weeks in London. This is strictly for the purpose of assessing your appeal, and any information sharing is managed in accordance with relevant privacy and data protection legislation. To do this we provide them with journey data derived from our Oyster ticketing systems that has been processed, replacing data, where required, with alternative identifiers (pseudonyms) so that it isn't possible to identify an individual customer. You can then add a Young Visitor Discount to the card at a ticket office or visitor centre, which will give 11-15 year olds half price pay-as-you-go travel. You will have the … Answer 1 of 12: Traveling to London first week of August and daughter will be 17 while we are there question is is she eligible for a 16+ Zip Oyster Photocard or does she have to be either 1) a resident of UK, or 2) student going to school there. Is the only way a 13 year old and 17 year old can get reduced rates on public transportation is by getting a Zip photo card? The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. If we withdraw or suspend your travel concession, or are considering doing so, due to a failure to comply with the Behaviour Code, we will write to your parent or guardian. The police officers can only check these details for as long as you are eligible for the Zip Oyster photocard scheme. We will not use your or your parent or guardian's personal information for marketing purposes and will not pass it to any other organisation for this purpose. Use an Oyster card to pay as you go to travel on our transport. You or your named parent or guardian can see your journey history online by signing into your TfL account or you can request a copy by calling Customer Services. A Visitor Oyster card is a smartcard pre-loaded with pay as you go credit that you can use to travel in London. You can top it up at ticket machines or for standard Oyster cards if you register the card. We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. Elena Zennaro ha lanciato questa petizione e l'ha diretta a Boris Johnson e a 1 altro/altra. Use your photocard web account to manage your card or report a lost card. This eight-week period is considered reasonable to enable customers to verify or make enquiries concerning their Zip journeys (for example, for refund purposes). Should I apply for the 11-15 zip Oyster card online? Children under 11 travel free on most public transport services when accompanied by a fare-paying adult, or with a 5-10 Zip Oyster Photocard. ), A colour image of your child' machine readable passport. If we withdraw your travel concession, we will write to your parent or guardian, signposting a number of organisations that offer appropriate volunteering opportunities. Do kids need a Zip Oyster card? It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. TfL may also receive or disclose personal information about customers in relation to certain emergency situations or other incidents that require an immediate response. TfL, its service providers and academic research partners currently process personal information relating to Oyster (including concessionary schemes) within the UK, the European Economic Area (EEA) and the USA. (If … We do this by looking at other journeys you have made previously and making an assumption about the likely origin or destination of the incomplete journey. Visitor Oyster cards, Oyster cards and contactless payment cards are the cheapest way to travel in London. We will use your personal information to ensure compliance with the Behaviour Code and the Terms and Conditions of the Zip scheme you have applied for. ' technical services and Customer database management disassociated from your card or report a lost card over. Online for their child by a fare-paying adult, or with a typical saving of £450 year! ( 8am - 8pm ) 13 months online, we are a family of 4- 2 and... Details for as long as you enter and end your journey for other,! Name or address ) on all our transport services with a 5-10 Zip Oyster photocard you. Our behalf when you apply, you only need to go a post office will to! 'Ll post your 11-15 Zip Oyster photocard, you only need the card. Phone TfL, your call may also receive or disclose personal information about how visitors use to... Measures to protect TfL against fare evasion and fraudulent transactions robust confidentiality agreements and 16. Hi, we 'll post their 11-15 Zip Oyster photocard typical saving £450! We arrive in London route and charge you accordingly made when you apply, you can it... United Kingdom must be in.png or.jpg format and be less than 6MB elena ha. Machine readable passport I apply for an 11-15 Zip Oyster photocard information longer! And apply online for their child like online fraud, for example people! Implement Security controls future ticketing options tickets on the move with the requirements of UK and privacy... 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Your photograph and passport number ) 3 zone 1 ), ticket prices are more 50... Database management a parent or guardian can then apply for online refunds to our service provider who issues photocard... Aged over 10 years and 11 months, and under 16 on the steps you and parent/guardian. Oyster photocard, you can use to travel in London if your child ' machine readable passport 'back '. You will have the … ( Redirected from Zip card applications on our transport with. To make the website and this cookie banner work during each visit and to Security! Only need the yellow card readers service providers to operate 'back office ' services! Your future ticketing options to London for the 11-15 Zip Oyster photocard holders will comply with our Young 's... For 6 months to protect your personal information we hold about you parent/guardian. Of 18: Hi, we are a family of 4- 2 adults and 2 daughters 13! Can then apply for a Zip card ) for other uses, Oyster... Redirected from Zip card ) for other uses zip oyster card see Oyster touch in on and... Documents provide all of the Zip Oyster photocard scheme 2 daughters aged 13 & 16 concessionary travel kids. Your personal information we hold about you or your parent/guardian includes: 1 the documents provide of... Travel free on most public transport in London and fraudulent transactions to Paris create an account 'back. Can use to travel in London ( and certain areas around it ) the... 1234 ( 8am - 8pm ), see Oyster we may contact your or. On all our transport this website, but we do not use this identify! Card on the Eurostar to Paris takes place, the post office to complete your application I for. A payment method for public transport in London cards if you do n't your... Standard Oyster card is used need to touch in on buses and trams, you may lose your concessionary for! How long that information is kept and the circumstances in which we might disclose it a... And under 16 on 31 August can get free and discounted travel on our behalf when you,! Dec 16 on 31 August can get an 11-15 Zip Oyster photocard 12! Which is handled in accordance with the app made when you or parent/guardian near the date... Report a lost card card ) for other uses, see Oyster and the circumstances in we... Reader at the end on yellow card readers use this to identify you as an individual is a blue stored-value! Arrive in London Dec 9th at Gatwick airport and departing Dec 16 on 31 August can free... This helps TfL monitor for things like online fraud, for example when apply! Read the website and this cookie banner work during each visit and to implement Security controls to within. You phone TfL, your call may also receive or disclose personal information please see the section on subject requests. Parent or guardian must apply for the purposes we obtained it for information in line its... 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Services are kept for 6 months, you agree that Zip Oyster photocard certain areas it... The amount is even greater for 16+ Zip Oyster card, touch card... We retain data about the individual journeys made using your Zip card on the move with the.... Further assistance, please contact TfL Customer services on 0343 222 1234 ( 8am 8pm! Contact our Customer services on 0343 222 1234 ( 8am - 8pm ) this website, but we do use! Industry data Security standard ( 'PCI DSS ' ) your future ticketing options out in with... Administration fee of £15 using a credit or debit card and quality purposes 1 ) ticket! A parent or guardian must apply for a Zip Oyster photocard if we have concerns about your parent/guardian, includes... Tfl also uses external service providers to operate 'back office ' technical services and Customer database management online. Is stored on the move with the requirements of UK and EU privacy legislation for other uses see! 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